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Warranty Terms

Buying furniture is a thoughtful and usually once/twice a decade process. You should buy Quality furniture that reflects your style and comfort. We at help you narrow down your search by providing a variety of designs for all your furniture needs: Bedroom Furniture, Living Room, Dining Room, Office Furniture, Furniture Accessories, Garden & Outdoor Furniture. Whether you're shopping for a family room sofa or your first dining table, we promise you'll be satisfied with not only our products but the entire shopping process. Quality, Durability and Warranty terms are the most important factor while purchasing. We are committed to provide you value for your money and can vouch for our quality.

Warranty is limited for Selected Products only (See Product Page Item Description for warranty). Warranty will be valid through as per terms mentioned in warranty Card. In absence of warranty card and Original Bill No warranty will be covered. 

Warranty terms:-

Only the following conditions shall be covered under warranty:-

  1. Wicker - Sagging, Cracking, Decomposing and fading of Wicker - 6 Years.
  2. Braid & Rope - Sagging, Decomposing and fading of Braid - 5 Years.
  3. Alluminum frames - Manufacturing defect on aluminium frames 10 years. (Cracking from welding joints only. Bending or breaking from other parts of frames is not covered)
  4. Wood - Warranty of wood for 5 years against cracking or decomposing. (Wood shall be treated with Teak oil or equivalent chemical approved by Luxox every 6 to 8 months depending upon environment. Wood furniture constantly reacts to the humidity level in the environment. Increased humidity causes wood to expand; colder drier air causes wood to contract. In humid months, drawers might "stick" and open with resistance. During dry winter weather, wood contracts. Consequently, furniture can show gaps, especially where a table leaf fits into a table top, or around dresser drawers. Both of these issues are temporary. When moisture levels in the home stabilize, wood furniture will return to its regular appearance and performance. We at Luxox strongly advice that wooden furniture should be put under cover when not in use for long time and during continuous Rain and Snowfall)
  5. Fabric - Decomposing and fading of fabric – 1 to 5 years (Fabric brand selected by buyer, depending upon the colour, and budget selection. Fabric warranty is subjected to fabric suppliers and their terms of use. Please strictly follow the washing instruction to avoid damage of fabric. using harsh chemical may also void warranty.)
  6. Powder Coating - Rusting and cracking for Powder coating – 5 years. No warranty against scratch.

        Conditions not covered under warranty :-

        1. Regular ware and tear due to usage and obsolesce.
        2. Damage due to mishandling, cuts and burn intentionally or unintentionally.
        3. Damage caused due to pets, rats, insects.
        4. Damage caused due to swinging (Except Swing and Rockers), dragging, shifting and miss handling.
        5. Damage caused due to natural disasters.
        6. No warranty shall be provided to accessories, hardware parts and foam unless covered by our vendor and their terms of use.
          • No on-sight warranty is provided. To claim warranty of product the damaged product should be sent to our factory facility in Delhi (To and Fro shipping cost shall be borne by the buyer). For on sight service special approval from management is required and buyer shall borne and arrange all the cost of lodging, fooding and travel of technician and shall be paid in advance to Luxox Furniture Pvt Ltd. (Service for repairing will be free of cost and not be chargeable)